Privacy Policy

KG Prints & Professional Services Inc. (“KG Prints,” “we,” “us”) respects your privacy. This policy explains what information we collect when you visit kg-prints.com or place an order, and how we use it.

Information We Collect

• Order information: name, email, phone, shipping and billing address, and the items you purchase.
• Custom order details: information and files you send through our contact or quote forms.
• Account information: if you create an account, your login details and order history.
• Technical information: IP address, browser type, and pages visited, collected through cookies to keep the site working and secure.

Payment Information

Payments are processed securely by WooPayments (powered by Stripe) and PayPal. We never see or store your full card number.

How We Use Your Information

• To process, print, ship, and deliver your order
• To send order confirmations, digital proofs, and shipping updates
• To respond to questions and custom order requests
• To prevent fraud and keep our website secure
• To send promotional emails, only if you sign up (unsubscribe anytime)

How We Share Information

We do not sell your personal information. We share it only with service providers who help run our business, such as payment processors (Stripe, PayPal), shipping carriers (USPS, UPS), our website host, and security services (Cloudflare), and only as needed to provide our services or when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, and protect against spam and fraud. You can disable cookies in your browser, but some features (like checkout) may not work properly.

Data Retention

We keep order records as long as needed for business, tax, and legal purposes. You may request deletion of your personal information at any time, unless we’re required to keep it by law.

Your Choices

You can review or update your account information at any time, unsubscribe from marketing emails using the link in any email, or contact us to request a copy or deletion of your data.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.